1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of the website portal at TheOnsiteManager.com.au and all related services, platforms, tools, content, and features (collectively, the "Service") operated by Refreshweb Group Pty Ltd (ACN 611 831 059) of ATT: TheOnsiteManager.com.au, 29/97 Creek St, BRISBANE CITY, QLD, 4000 ("we", "us", "our", or "the Company").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

These Terms apply to:

• General website visitors and users; and
• Licensed Real Estate Agents ("LREAs") who act under the principal real estate agency licence held by Refreshweb Group Pty Ltd in connection with TheOnsiteManager real estate agency activities.

Additional terms may apply to specific products or services. In the event of inconsistency, the more specific terms prevail to the extent of the inconsistency.

2. About the Service

TheOnsiteManager.com.au is an online marketplace and vertically integrated platform for management rights, strata, property and facilities management, and related real estate services. The Company holds a principal real estate agent's licence and authorises certain LREAs to perform real estate agent tasks under an Agent/Principal arrangement on behalf of TheOnsiteManager real estate agency.

3. General Website Use (All Users)

You may use the Service only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Service in any way that violates any applicable Australian law, regulation, or third-party rights;
• Attempt to gain unauthorised access to any part of the Service, accounts, systems, or networks;
• Interfere with or disrupt the Service or servers/networks connected to it;
• Transmit any viruses, malware, or harmful code;
• Scrape, harvest, or collect data from the Service without our prior written consent;
• Impersonate any person or entity; or
• Use the Service to engage in misleading, deceptive, defamatory, or illegal conduct.

We may suspend or terminate your access at any time for breach of these Terms or for any other reason, without notice where reasonably necessary.

4. Accounts and Registration

Some features require registration or an account. You must provide accurate, current, and complete information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately of any unauthorised use.

5. Fees, Service Requests, Cost Estimates and Refunds

All service requests, orders, subscriptions, listings, advertising placements, agency services, platform features, and any other paid or requested services made through or in connection with TheOnsiteManager.com.au are final and non-refundable.

Once a service request is submitted or a payment is processed, no refunds, credits, cancellations, or charge-backs will be provided, except where required by the Australian Consumer Law or other non-excludable law. This applies regardless of whether the service has commenced, been partially performed, or remains incomplete.

By submitting any service request or making any payment, you acknowledge and accept that the request is final and that no refund will be issued.

Any cost estimates, quotes, or price indications provided by us (whether verbal, written, or displayed on the Service) are indicative only, are not binding, and are subject to change without notice. Final pricing may differ due to third-party costs, platform changes, scope adjustments, or other factors.

6. Specific Terms for Licensed Real Estate Agents (LREAs)

These additional terms apply to all LREAs authorised to act under the principal agency licence of Refreshweb Group Pty Ltd in connection with TheOnsiteManager.

LREAs acknowledge and agree that they act as licensed real estate agents for TheOnsiteManager real estate agency and perform the tasks of a real estate agent on behalf of the agency pursuant to an Agent/Principal arrangement.

In the performance of tasks under TheOnsiteManager licence, LREAs must not:

• Make any representation that they act for any other real estate agency. This includes (but is not limited to) displaying logos of other agencies in advertising produced by or for TheOnsiteManager; applying another agency's details to Comparative Market Analyses (CMAs) or advertising created by or for TheOnsiteManager; or allowing unauthorised third parties from other agencies to use TheOnsiteManager's agency services without prior written approval from the Principal.
• Engage in any conduct that causes TheOnsiteManager or the Company to breach its terms of use with suppliers or any applicable legislation. This includes (but is not limited to) breaching copyright, engaging in hate speech, listing property without proper authority, engaging in deceptive or misleading conduct, aiding criminal activity, or sharing confidential information.
• Falsely assume the role of a company director or executive of the Company or any related entity without express prior written permission from the agency Principal. This includes (but is not limited to) attempting to change login credentials on third-party software systems used by the agency, or directly contacting the agency's third-party suppliers to place orders or make changes to products or agreements.

LREAs confirm they have read and understood these Terms (including the terms available at theonsitemanager.com.au/terms.html) and accept that any breach of these Terms may result in the LREA being personally and financially liable for any damages, losses, costs, or expenses (including legal costs on a full indemnity basis) that arise as a result of the breach.

LREAs must at all times hold a current real estate agent's licence in the relevant Australian State or Territory and comply with all applicable real estate legislation, codes of conduct, and professional standards.

7. Compliance with realestate.com.au Acceptable Use Policy

Where LREAs or the agency use the realestate.com.au platform (or any REA Group platform) in connection with TheOnsiteManager activities, they must comply in full with the realestate.com.au Acceptable Use Policy – Residential (as amended from time to time, including the version amended December 2025) and any related REA terms.

Key categories of obligations under that policy (which form part of these Terms by reference) include, without limitation:

• Using the service only for bona fide listings of real property for sale or lease with proper authority;
• Correct categorisation of listings and prohibition on listing non-real-estate items, commercial properties on the residential platform (except limited residential components), generic listings, rooms in share houses as residential rentals, short-term/holiday rentals under residential, Build-to-Rent under residential, or multiple properties in a single residential rental listing;
• Prohibitions on advertising the agency or agents within listings, misuse of fields, watermarks (except limited transparent ones), incorrect or lifestyle main images, borders/text/marketing in photos, photo collages, false street/place names, duplicate or refreshed/recycled listings, listing without authority or where not the primary agent, impersonation, reselling the service, allowing unsubscribed offices to list, listing in unlicensed States, references to third parties or off-platform contact details/links, misleading or deceptive conduct, failure to update sold or rental status promptly, and various other content and conduct rules regarding images, video, pricing, branding consistency, data manipulation, and authenticity verification.

The full current realestate.com.au Acceptable Use Policy prevails. Breaches may result in suspension or termination of access under these Terms in addition to any action by REA Group. LREAs remain responsible for ensuring all listings and conduct comply.

8. Intellectual Property

All content, software, trademarks, logos, and materials on the Service (excluding user-generated content) are owned by or licensed to the Company and protected by Australian and international intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

You retain ownership of content you lawfully upload but grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, and display that content in connection with operating and promoting the Service.

9. Privacy and Communications

Our collection, use, and disclosure of personal information is governed by our Privacy Policy (below) and the Privacy Act 1988 (Cth).

We may send you service-related communications. Marketing or promotional communications will only be sent where you have opted in (or as otherwise permitted by law). You may opt out of marketing communications at any time via the unsubscribe mechanism or by contacting us.

10. Cookies and Tracking Technologies

The Service uses cookies and similar technologies. See the Privacy Policy for details. By continuing to use the Service you consent to their use as described.

11. Disclaimers and Limitation of Liability

The Service, including all third-party software systems, platforms, tools, and agency services made available through or in connection with TheOnsiteManager.com.au, is provided on an "as is" and "as available" basis, without any warranty, guarantee, or promise of performance, functionality, availability, accuracy, or suitability for any particular purpose.

All third-party software systems, platforms, and agency services are subject to change, modification, suspension, or withdrawal without notice. We make no representation that any third-party system or service will continue to be available, compatible, or operate in any particular manner.

To the maximum extent permitted by law (including the Australian Consumer Law), we exclude all warranties, representations, and guarantees (whether express or implied).

We are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or business opportunities, arising out of or in connection with the Service, any third-party systems or services, or these Terms, whether in contract, tort (including negligence), or otherwise.

Our total aggregate liability for any claims arising out of or relating to the Service or these Terms is limited to the amount (if any) you have paid us in the 12 months preceding the claim, or AUD $100 if no fees were paid.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law.

12. Indemnity

You agree to indemnify and hold harmless the Company, its officers, employees, agents, and related entities from and against any claims, losses, damages, costs, and expenses (including legal costs on a full indemnity basis) arising out of or in connection with your use of the Service, your content, your breach of these Terms, or your violation of any law or third-party rights. LREAs' personal financial liability under section 6 applies in addition to this indemnity.

13. Termination

We may suspend or terminate your access immediately for breach of these Terms or for any other reason. Upon termination, your right to use the Service ceases. Provisions that by their nature should survive (including intellectual property, liability limitations, indemnity, fees and non-refundability, and governing law) will survive.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the Service with a revised "Last updated" date. Continued use after changes constitutes acceptance. Material changes affecting LREAs may be notified directly where practicable.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.

16. Contact

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