Are you Games Ready? Games resources for accommodation providers!

Contributed By: HiRUM Software Solutions on

Article originally appeared in HiRUM Industry Blog

Find links to resources and information that will help you become ‘Games’ Ready.

With the impending ‘Games’, things are going to get extremely busy in Queensland. With 6,600 athletes, 15,000 volunteers and 1.5 million spectators converging on the Gold Coast, Sunshine Coast and as far as FNQ.

Given the number of people visiting and with the ‘Games’ craziness about to begin, you want to make sure your business is ready and that you are as prepared as you can be. At HiRUM, we are in the process of planning; coordinating staff travel plans and re-organising deliveries etc.

There is a lot of information available on how to get ready for the ‘Games’ from many different sources, however, we have done all the hard work for you. We have scoured the internet and industry resources to bring you a consolidated a list of relevant courses, and links to information to ensure you are ‘Games’ ready.

Being ‘Games’ ready will deliver an experience both you and your guests will remember, for all the right reasons.

  1. Download ‘The Official GC2018 app’:

‘The official GC2018 App’, is now available on the App Store for those with an iPhone, and Google Play for those with an Android Device.

Download it today and you will have access to Games tips, travel information, venue guides, journey planner and more at your finger-tips.


  • Event Planner – View event details, to easily plan attendance at events that interest you
  • Venue Guides – get the latest details on all Commonwealth Games venues
  • Journey Planner – Plan your travel to and from the games easily
  • Athlete Information – find information on athletes & results
  • Kid-friendly events – see and join Borobi in some fun & games
  • View photos, videos and news
  • Notifications – get travel, event and GC2018 updates instantly
  • Shop – See & buy ‘Games’ merchandise & tickets

It may be valuable to inform your guests of the ‘app’ when they arrive, or even put together a flyer to let them know, so they have all the information they need on hand. This will free you from answering a myriad of questions, so you can focus on providing your guests with amazing experiences.


  1. Attend available workshops & events:

The government is wanting to ensure all businesses that will be affected by the games have as much information as they can to navigate the games for both the benefit of businesses and their customers. This includes accommodation providers. Some helpful events to attend are:

Travel Advice for Business workshops

During GC2018, there will be daily changes to the transport network that will affect your business and the way that you operate.

Understanding how your business will be affected is vital so you can plan ahead and make changes to:

  • staff and business related travel
  • freight, servicing and deliveries and
  • customer and visitor travel.

The Government is encouraging everyone to attend one of their ‘Get Set for the Games Travel Advice for Business’ seminars to ensure you have access to the right support and information to help you with your Games time travel planning.

To locate an event closest to you visit:

Be My Guest workshops

The Be My Guest Program is designed to drive service excellence across Queensland in the lead up to and following the Gold Coast 2018 Commonwealth Games (GC2018).

The Queensland Government is delivering a series of Be My Guest workshops to leaders, managers and front-facing staff from the tourism, hospitality and wider business community across Queensland under the Embracing 2018 Legacy Program.

Participants attending the Be My Guest workshops reported they felt ‘inspired to deliver an even greater guest experience’ and were 100% satisfied with the workshops.

Whilst Gold Coast events have concluded, for those in Cairns and Townsville you can find events local to you by visiting:

At HiRUM we had the pleasure of attending the BeMyGuest Mega event last week on the Gold Coast, and I must say we were definitely invigorated with the Games spirit and look forward to the Games with excitement.


  1. Make use of available resources:

 Business Guide

Download your government business guide to help you with every step of your ‘Games’ time planning.


Travel Action Plan

Download a travel action document you can use to plan staff and business-related travel; freight, servicing and deliveries and customer & visitor travel.


 Additional Tools & Resources

Additional resources are being provided by the government and Gold Coast 2018 Commonwealth Games Corporation (GOLDOC) to help you in preparation for the games, including:

      • Local area maps, advising of events happening in your area and changes to road conditions
      • Staff travel survey, a 5 min survey designed to help you plan ahead and support travel plans for the games.
      • Newsletter, providing you with regular updates on information related to the games and your business.
      • Fact sheets

Simply visit to access all this information and much more.

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