The Account Manager: TheOnsiteManager’s Industry-First In-House Trust Accounting. Beta Now Underway

13 October 2026 • General Interest, Landlords, Tenants, Renting and Management, The Management Rights Market • By Nick Buick
The Account Manager trust reconciliation screen

For decades, onsite managers have paid upwards of $270 a month to the industry’s incumbent trust accounting providers just to receipt rent, reconcile a trust account and send owner statements. Today that changes. TheOnsiteManager is proud to unveil The Account Manager, the industry’s first trust accounting system built directly into the platform you already use to list, lease and manage. And it will be free of charge for onsite managers during the beta and at launch.

The beta program is underway now, and we want six managers to help shape it.

Your trust account, your money, our software

Every manager keeps their own trust account at their own bank. Refreshweb never holds, touches or moves client money. The Account Manager reads your bank feed and does the bookkeeping, so the money stays exactly where the law says it belongs. Onsite managers act as legally authorised agents of the agency TheOnsiteManager, and The Account Manager has been designed around that structure from day one.

Owner ledgers: every owner's balance, receipts and disbursements at a glance.
Owner ledgers: every owner’s balance, receipts and disbursements at a glance.

What it does

  • Live bank feeds via Basiq from more than 50 Australian banks, including the Big 4, BOQ and Suncorp.
  • Automatic rent matching: every deposit is matched to the right tenancy, so you instantly see who is paid up, in arrears or ahead.
  • Owner and tenant ledgers backed by a proper double-entry journal.
  • Rent schedules synced automatically from your TOSM listings and VERIFII applications. No retyping.
  • Monthly three-way trust reconciliation with a formal month-end close.
  • Owner statement PDFs generated in one click.
  • Arrears reminders linked to Form 11 (Notice to Remedy Breach) in The Form Manager, prefilled and ready to issue.
  • Reports for managers, accountants, owners and tenants.
  • Locked receipts and a full audit trail, so nothing can be quietly changed after the fact.
Tenant ledger: rent charged, received and the running paid-to date.
Tenant ledger: rent charged, received and the running paid-to date.
The double-entry journal behind every transaction.
The double-entry journal behind every transaction.

Reconcile in minutes, not hours

Month-end used to mean a weekend with spreadsheets. The Account Manager lines up your bank statement, cash book and ledgers in a three-way reconciliation, flags anything that doesn’t balance, and lets you close the month with confidence. Owner statements are then a single click away.

Three-way trust reconciliation: bank, cash book and ledgers in balance.
Three-way trust reconciliation: bank, cash book and ledgers in balance.
Owner statements, ready to download as PDFs and send.
Owner statements, ready to download as PDFs and send.

Arrears handled, start to finish

When a tenant falls behind, The Account Manager tells you straight away. Reminders appear in your notification bell and dashboard, and one click opens Form 11 in The Form Manager with the tenant, property and amount already filled in. The Form Manager even checks that the remedy date is legally valid before you issue it.

Arrears report with a direct link to Form 11.
Arrears report with a direct link to Form 11.
Arrears reminders on the TOSM dashboard.
Arrears reminders on the TOSM dashboard.
Arrears alerts in the notification bell.
Arrears alerts in the notification bell.
Form 11 prefilled from the tenant ledger in The Form Manager.
Form 11 prefilled from the tenant ledger in The Form Manager.
Built-in compliance: The Form Manager warns if a remedy date is too early.
Built-in compliance: The Form Manager warns if a remedy date is too early.

Join the beta: six spots, 90 days on us

We are looking for six volunteer managers to put The Account Manager through its paces with real trust accounts. Every beta tester receives a 90-day credit on their TheOnsiteManager subscription, direct access to our development team, and a real say in how the product works. We’re targeting full launch within six weeks.

To get involved, reply through the live support chat in your Control Panel or email support@theonsitemanager.com.au. Tell us your bank and roughly how many rentals you manage.

Not on TheOnsiteManager yet? Join today at theonsitemanager.com.au/join and be first in line when The Account Manager launches.

Stop paying $270 a month for trust accounting. Join TheOnsiteManager now.

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